FAQs

Who's behind the Smart Parking pilot scheme?

The pilot is being run by Islington Council and GoPark.

What's involved in taking part in the GoPark pilot?

We will be engaging with members of the pilot in a number of ways. Discovering and understanding parking experiences, testing smartphone apps and websites and using plug-in technology to gain data insights. This is a voluntary pilot that we expect to benefit residents and your feedback would be greatly appreciated.

How can I sign up to participate in the scheme?

You can express interest in joining the trial by signing up here.

What do you mean by plug-in technology?

The pilot will use data generated by a small internet connected device that plugs into a standard port on all modern cars.

Am I able to join the scheme?

To be eligible to join the scheme you must live in Islington, have a valid resident parking permit for Zone S or T and a car registered to an Islington address, with an unused on-board diagnostics port.

Do I need to be a resident permit holder of Islington to participate?

Yes. The pilot is specifically looking at mobility and parking issues for resident permit holders of Islington.

Can I opt out of taking part later?

Yes. You can unsubscribe from the scheme at anytime by calling the customer services team.

Is there a number I can call if I have further questions?

You can call the GoPark customer service team for further information on 020 7060 9065 or email us at hello@goparkislington.co.uk. Lines are open 7 days a week.

Who is meeting the costs?

GoPark is funding the costs during the pilot and the scheme is free to all participating residents.

Will taking part in the pilot affect my current permit, roaming or parking rules?

No these all remain in place - the pilot will not affect or change any of them.

What data is collected as part of the pilot and what is it used for?

GoPark uses information you submit, and also information about your location, the state of your vehicle and how it is driven, which is generated by the plug-in device in your vehicle. This information will be combined with the information about your parking permit status and processed by GoPark on behalf of the Mayor and Burgesses of the London Borough of Islington:

You can find out more about how your personal data is used in the GoPark privacy policy available at [See privacy policy].

What is an on-board diagnostics port and where can I find it in my car?

The on-board diagnostics (OBD) refers to a vehicle's self-diagnostic and reporting capability. It has been a legal requirement to have on-board diagnostic ports fitted to vehicles since January 1, 2001 for petrol (gasoline) engined cars and since January 1, 2004 for diesel engined cars - they are usually found under the dashboard, the location of the port varies by manufacturer. In addition to a standardised series of diagnostic codes to help vehicle monitoring, the OBD ports provide real-time data from the vehicle which is what we use for GoPark.

What happens next?

After you complete the signup process, we will be in touch shortly with information about installing your GoPark plug-in device.